What is perhaps interesting, however, is that IBM, the owner of Lotus Notes (which itself is being left behind), should also move away from a computer-based system to a cloud or web-based solution.
If this is true, it could spell the downfall of Siebel.
What is IBM moving? Its CRM system, I believe.
For those who are unaware of what CRM means, quite simply it is customer relationship management whereby businesses keep in contact with customers, clients and potential sales contacts. In other words, it’s a database management tool, and traditionally this sort of thing has been done on a computer using computer software.
Siebel, it seems, has not yet realised the value of cloud computing, but IBM has, so it appears to be Siebel’s loss and cloud’s gain.
In a way, I feel sorry for Siebel as apparently it was at the forefront of CRM technology even before the multibillion dollar Oracle got in on the act. However, like so many companies, Siebel doesn’t appear to have kept up-to-date quickly enough with the rapid changes now taking place. When that happens it is bound to lose out; in this case IBM is switching to SugarCRM, which is a web-based customer relationship management system.
Moreover, anyone using Lotus Notes can easily migrate their documents, etc. to SugarCRM.