What’s more, when the organisation found that its ability to operate effectively was becoming difficult with the systems used, the management had no hesitation in looking for something better. It chose Google, and I believe has never looked back.
The reason they decided to switch to Google was because of the fact their systems were becoming slow and couldn’t cope. For instance, while ordinarily the website gets up to 200,000 hits on any one day, this swells massively if there is a tragedy. As the Red Cross is the foremost non profit organisation looking after victims of disasters it needs to ensure it can offer a good service.
According to Ivan Chou, Web Applications Engineer for the American Red Cross, switching to Google was a smart move.
In an interview with googleenterprise.blogspot.co.uk Ivan said that they joined Google via one of the latter’s business partners, Fig Leaf Software. Ivan said: “…We began evaluating our options and calculating the costs and benefits of deploying a new search solution… After substantial evaluations, our outsourced data centre deployed two GSAs (Google Search Appliance): one for production and the other as a backup – we wanted a redundant solution so that people could reliably find information in the event of emergencies.”
It seems that the new system has been very successful without any glitches. What’s more, they have reduced their costs at the same time.