More frustrating I think is when you are forced to change your password for whatever reason, say unauthorised access.
Perhaps most infuriating of all is when you haven’t a clue how to change your password.
I came across something the other day, which to be honest would leave me spitting. It was a seven-step procedure for re-setting your Lotus Notes password. The first three steps require you to login to three different websites or parts of the site – the main administration website, the administration tab, then the manage organisation tab.
You then have to click on the Lotus Notes navigation pane to access Lotus Notes.
Once this procedure is finished you then have to click on the individual users to reset their passwords.
After this, you carry out the usual change password and save routine. However, you aren’t finished there it seems.
Apparently you must download the new password to the Lotus Notes client. Furthermore, you only have five days to do so; otherwise you have to start over again.
Now I appreciate fully that Lotus Notes is a great program for security, but why bother when you can change a Google password easily at just the click of a couple of buttons. What’s more, if there is an issue such as unauthorised access, Google will automatically notify you of this.
All in all, Lotus Notes is way too complicated for me.